BITES-UK's Incident Remote Desktop Support is the perfect solution for SME's in the UK, and in most cases offering a guaranteed response time of 2 hours for products on our Supported Product List at the affordable price of just £35.00 + VAT per problem reported and successfully fixed. Our skilled technicians have the knowledge and experience to provide prompt solutions to your problems either on-line or over the phone.  In fact 90% of all helpdesk calls can be fixed without a site visit.

We also offer On-site support services for companies that are based in London, and the South East with rapid response times for those companies around the M25. If you need a skilled professional to visit your office to undertake an IT task, then we can supply qualified people you can trust.

Incident Remote Desktop Support provides telephone support and on-line remote support (where applicable), and where a remote connection has been set up by BITES-UK or one can be established.

In the event that a fault is diagnosed and a site visit is required, standard call out and hourly charges will apply.

To report a problem, just send an e-mail to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or call 0845 22 11 000, remembering to state your membership ID and pass code. If you haven't got a membership ID yet, fill in the form below to join BITES-UK Incident Desktop Support! No Contract is necessary and no lengthy forms to fill in.

On-site support services are available only to companies in the United Kingdom.

Already a member? Why not save money and buy credit bundles?