BITES-UK's Per-Incident based Remote Server Support is the perfect solution for SME's in the UK, offering a guaranteed response time of 2 hours for products on our Supported Product List at the affordable price of just £105.00 + VAT per problem reported and successfully fixed. Our skilled technicians have the knowledge and experience to provide prompt solutions to your problems either on-line or over the telephone.

We also offer On-site support services for companies that are based in London, and the South East with rapid response times for those companies around the M25. If you need a skilled professional to visit your office to undertake an IT task, then we can supply qualified people you can trust.

Incident Server Support provides telephone, On-line and remote support (where applicable) where a secure remote connection has been set up by BITES-UK or one can be established.

In the event that a hardware or software fault is diagnosed and a site visit is required, our standard call out and hourly charges will apply.

To report a problem, just send an email to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or call 0845 2211000 remembering to state your membership ID and pass code. If you haven't got a membership ID yet, fill in the form below to join BITES-UK's Incident Remote Server Support!

This Per-Incident Server support service is available only to companies in the United Kingdom. 

Already a member? Why not save money and buy credit bundles?

• Upgrading your Network Operating Systems

• Upgrading your Servers' Hardware

• Network Design/Installation/Troubleshooting

• Server upgrades / Tower Models or Rack Mounted

• Server Licensing

• Software Support Contracts 

• Hardware Maintenance Contracts 

• Ad-hoc Incident Support