BITES-UK can offer a remote network, telephone and remote diagnostics support package that provides a scaled response to IT problems and queries. We also offer a managed service and regular pro-active network monitoring. This provides for cost-effective management of your resources and ensures the implementation of best working practices without the need for a full time IT specialist on-site.

Essentially BITES-UK offer two support programmes for the SME customer - click on one of the links below to find out more!

Both Services provide you with Remote / Online or Telephone support and fault diagnosis for a fixed fee either monthly for our Contracted customers or a One Off fee for a single incident.  There are different benefits to both programmes which suit either a customers' direct needs or budget.

• Remote Diagnostics
  Remotely diagnose faults, removing the need for on-site visits, so reducing costs and time to correction.

• Pro-active Monitoring
  A unique software tool enables us to pro-actively monitor key network system parameters. It looks for likely signs of impending problems and notifies BITES-UK automatically for immediate attention.

• Managed Service
  Regular scheduled visits to site, to update and configure ongoing IT resources, reducing the need for dedicated in-house expertise, whilst ensuring that ongoing IT needs are met.

• Asset Management
  Designed to give you an accurate picture of your IT asset base.

• IT Auditing
  security, usage and performance auditing to provide maximum usage and minimum downtime from your systems.